Have a suggestion or comment, please email us at

FAQ

Page Editor/Tool Bar Does Not Work on all Pages
Learn about Live Chat
How can I remove ads from my site?
What is my Piczo website address?
Who can see your site?
Forgot Username or Password
Difference between Hits and Visitors
Learn about an Enter Page
Learn about a Profile Page
Changing your Website Toolbar
Where is Piczo Pros?
Does Piczo work on Safari?
Why was my VideoEgg Video removed?
Why can't I resize photos or images?

Account Settings

Changing your Username
Changing your Email Address
Changing your Website Name
Changing your Login Password
Changing the Profile Pic
Canceling your Piczo website

Abuse / Safety

Reporting abuse on Piczo
Bad Messages on Your Site
Creating a Website Password
Password Protecting a Single Page
Protecting Your Pictures
Blocking People
Removing Website Password
Reporting Bad Content to Piczo

My Site Features

Adding Content

Adding Pictures
Adding Music and Music Video
Adding Backgrounds
Adding Crackle or YouTube Video
Adding your own Video
Adding HTML
Adding a Themed Page
Adding Games
Adding Rank Badges
Adding Polls

Deleting content

Deleting Content
Deleting your Custom Background
Deleting a Page
Deleting the Page List (next to profile pic)
Deleting the "My Pages" List
Deleting the Homepage Link From Your Photos

Advanced content

Piczo Advanced Features
Making a New Homepage Without Deleting Your Site
Changing a Page Name
Changing your Cursor
Animating your Text
Creating Your Own Page List
Customizing your Page List
Creating a Links Page and Subpages
Making a Page Link Outside of your My Pages
Saving Changes to your Site
Linking Text to Another Website

Friends

Invite Friends / Address Book
Adding Someone to your Friends List

Errors

Virus Warnings
Can't Delete Items
Finding Bad HTML
Cannot Upload Pictures
Still Cannot Upload Pictures
Page is Broken
Website privacy setting won't change, password

Having problems with your page editor or Tool Bar?

Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Please note: there there may not be a support team member always available.
Piczo is located in San Francisco California U.S.A.
Office hours are Monday - Friday 9am - 5 pm US Pacific standard time.
To get Live Assistance, click HERE.

General Questions

Learn about Live Chat

Thanks to the Meebo chat room function - adding and customizing your own chat room on Piczo has never been this easy!

Login.
Click on My site.
Go to toolbar and drag “Chat” icon on to your page. This will open up a window with an that begins the add Chatroom Customization Sequence.
1. Login and Click on "My Site"
2. Click and Drag the "Video Upload" Icon - to the spot on your page where you want your video.
3. The select a Video from your desktop and click upload.
More Help

Back to Top
Adding HTML
1. Login
2. Click My Site.
3. Go to Tools, under Add Media, click HTML Box.
4. A Text Box will be added to your site. Edit the Text Box.
5. Click on the T icon on the upper right corner of the Text Box.
6. In Edit Text fill in the HTML code you want.
7. Click OK.
More Help

Back to Top
Add a Theme Page
1. Login
2. Click My Site tab on the Navigation Bar or Edit My Site button on your Piczo Home.
3. Go to Tools, under Edit Page, click Add New Page.
4. Choose Theme Page.
5. Select the Layout you want.
6. Click OK.
Note: You cannot change a site theme. You can delete a page and make a new page with a different theme
More Help

Back to Top

Adding Games
1. Login
2. Click on My Site tab or Edit My Site.
3. Go to Tools, under Add Media, click Games.
4. Select the game you want. Click Add this game.
5. Click Play now to start playing the game, or click X to exit the screen.
It is also possible to add other games to your website. To learn how, please visit the Piczo Pros website and see examples from other Piczo Members.
More Help

Back to Top

Adding Rank Badges

Piczo rewards your activity with special titles and badges based on the popularity of your pages! These animated badges are limited and collectable, designed to decorate your pages as your gain certain increasing status, with the more exclusive ranks earning you more exclusive graphics!
1. Login
2. Click on My Site.
3. Click on the Website Tool Bar in the upper righthand corner.
4. Click on Rank Badge.
5. Want to learn more? Click here!
More Help

Back to Top

Adding Polls
1. Login
2. Click on My Site.
3. Click on the Website Tool Bar in the upper righthand corner.
4. Click on Polls and add.
More Help

Back to Top

Deleting a Picture
1. Login
2. Click on My Site tab or Edit My Site.
3. Click on the Arrow icon on the top of the picture you want to delete, next to the Hand icon.
4. Click the red X icon on the lower right side of the picture.
5. Click OK.
6. This will remove the image from the page and it will be stored in your Picture Trash Can.
To permanently delete the photo from your website:
1. From Page Editor page, click the Organize link next to the My Pages tab.
2. Scroll down to the Photo Trash Can (on the left side of your screen).
3. Click Organizer.
4. Select the picture you want to delete permanently. Click Permanent Delete. A box will pop up.
5. Click OK.
Permanently deleted pictures CANNOT be recovered
More Help

Back to Top

Deleting your Custom Background
1. Login
2. Click My Site tab or Edit My Site.
3. Click on Organizer tab.
4. Under Name Pages, click the Organizer link next to the page that has the background you want to remove.
5. Find the image that you set as your background.
6. Select it by checking the box. Click Delete. A box will pop up.
7. Click OK.
More Help

Back to Top

Delete a Page
1. Login
2. Go to the My Site tab on the Navigation Bar.
3. Click on Organizer tab.
4. Click on the Organizer link for the page you want to delete.
5. Click on Delete Page and enter your website password in the new window.
Please note: Once you delete a page, it cannot be recovered.
More Help

Back to Top

Deleting a Picture
1. Login
2. Click on My Site tab or Edit My Site.
3. Click on the Arrow icon on the top of the picture you want to delete, next to the Hand icon.
4. Click the red X icon on the lower right side of the picture.
5. Click OK.
6. This will remove the image from the page and it will be stored in your Picture Trash Can.
To permanently delete the photo from your website:
1. From Page Editor page, click the Organize link next to the My Pages tab.
2. Scroll down to the Photo Trash Can (on the left side of your screen).
3. Click Organizer.
4. Select the picture you want to delete permanently. Click Permanent Delete. A box will pop up.
5. Click OK.
Permanently deleted pictures CANNOT be recovered
More Help

Back to Top

Deleting the Page List (next to profile pic)
1. Login
2. Click on Account in the upper right hand corner.
3. Go to Privacy Settings.
4. Click on Edit Page List at Top of Site
More Help

Back to Top

Deleting the "My Pages" List
1. Login
2. Click on My Site tab, or Edit My Site.
3. Click the Hand or Pencil icon on the Page List. A box will pop up.
4. Click Delete.
More Help

Back to Top

Deleting the Homepage Link From Your Photos
1. Login
2. Click on the Account tab at the top of the screen.
3. Under Privacy Settings, Named Page Hyperlinking, click on Edit.
4. In the drop down menu, select Do Not Link Pictures. Click OK.
More Help

Back to Top

Piczo Advanced Features

You can find all the tips and help you need on the Tips at Piczo Page Here you can learn from other Piczo members how to add advanced things such as cool layouts, transitional fades, music video codes, vote boxes, blinking graphics, colorful scroll bars, and changing your mouse. If you don't see direct instructions for what you are looking for, you can ask them how to do it. There are shoutboxes there for you to ask questions. You may want to check out Piczo Pros section. They cover advanced features you can add to your Piczo website which are not found in the help section. You can go to Piczo Pros to learn how to do it. Also check out The Piczo Zone!
More Help

Back to Top

Making a New Homepage Without Deleting Your Site

Let's say you want make a new homepage because the old one is broken, or maybe you just want a new look! You can do that by creating a new page and then replace your homepage with it! Please note that since it is a new page, replacing your homepage will reset your hit and visitor counter to zero. But as long as you keep your old homepage you can get your counts back.
If you still want to do it then here's how to do it:
First, make a new page.
1. Login
2. Click My Site tab or Edit My Site.
3. Go to Tools, under Edit Page, click Add New Page.
4. Name the page and click OK.
5. Now replace the old homepage.
Then, click on Organizer tab.
Next, click on Organizer under Home Page. You will then be directed to a new Organizer window for the Home Page.
Click Replace Home Page.
Using the Drop Down Menu, select the new page you just created or the page you want to be your Home Page.
Rename your old home page and click OK. Your old Home Page will now be in your Page List
If you keep your old home page and are able to fix it, you can replace it again and you will get you get your old counts back!

More Help

Back to Top

Changing a Page Name

Let's say you have a page in your Pages List titled "My Friends," but you want to change the title to "Pics of Friends." Here's how you do it:
1. Login
2. Click on My Site tab or Edit My Site.
3. Click on Organizer Tab.
4. Under Named Pages, click on Organizer next to the page that you want to rename. You will then be directed to a new Organizer window for that page.
5. Click Edit next to the page name (at the top of the page).
6. Rename the page and click OK.
More Help

Back to Top

Changing your Cursor

To change your cursor, please visit the Piczo Zone or the PiczoPros website. You can see examples from other Piczo Members.
More Help

Back to Top

Animating your Text
1. Login
2. Click My Site tab or Edit My Site.
3. Go to the text you want to animate.
4. Click on the T icon that is on that text box. A box will pop up.
5. Click the Drop Down Menu under Marquee.
6. Make your selection.
7. Click OK.
More Help

Back to Top

Create Your Own Page List

Many members asked how they can create a custom Page List on their site. You can do this by using the Text List feature. Here’s how!
1. Login.
2. Click on My Site tab or Edit My Site.
3. Go to Tools,under Add Controls, click Text List.
4. Click the Pencil icon.
5. In the popup editor, Click on My List and change to My Page List
6. Click Header 1: and type in the name of the page you want to link to
7. Click Item One: and type in the description or the page
8. Click Not Linked and select the name of the page you want to link to
  
  Continue until you have completed your page list.
More Help

Back to Top

Customizing your Page List

Yes, you can! Piczo lets you create and customize your own page list.
1. Login.
2. Go to My Site on the Navigation Bar, then Page Editor.
3. On the Tool Bar, under Add Controls, click on Page List.
4. A dialog box will pop up.
5. You can choose between a Classic or Advanced Piczo page lists.
Piczo Page List Generator also lets you hide a page
More Help

Back to Top

Creating a Links Page and Subpages
1. Delete Your My Pages list. (This will not affect your pages and is reversible.)
2. Create the page for your links and go to this page.
3. Create a Text Box for each link on this page. Choose the page or URL to link to within this box.
4. Since the My Pages list has been removed, create similar links throughout the rest of your web site for each page you want to make visible.
More Help

Back to Top

Making a Page Link Outside of your My Pages
1. Login.
2. Click on My Site tab or Edit My Site.
3. Go to Tools, under Add Media, click Text
4. In the area that says or choose an album or page choose which Piczo page you want your text to link to.
5. Click OK.
6. The link will be outside of your Page List!
More Help

Back to Top

Saving Changes to your Site

It's easy! All changes are automatically saved!
More Help

Back to Top

Linking Text to Another Website
1. Login.
2. Click on My Site tab or Edit My Site.
3. Go to the text you want to link.
4. Click on the T icon that is on that text box. A box will pop up.
5. In the area that says Make this text a link or hyperlink, type in the address that you want linked.
6. Click OK.
More Help

Back to Top

Friends Questions

Invite Friends / Address Book

There are two ways to invite your friends, by e-mail address or by their Piczo site name.
Here is how you do it.
1. Login.
2. Click on the Friends tab or Invite Friends also in the Piczo Home tab.
Piczo will email invitations to your friends. Once your friends accept the invitation, they will be added to your Friends List.
More Help

Back to Top

Adding Someone to your Friends List

There are two ways to invite your friends, by e-mail address or by their Piczo site name.
Here is how you do it.
1. Login.
2. In the Piczo Home tab, click Invite Friends.
  
  You can also click on Friends tab at the top of the page. Click Invite Friends.
Type the name of your friend's Piczo site, then click OK. A message will then be sent to their Piczo website account. The next time your friend logs onto his or her site, they will see a message that invites them to become a Friend in your Friends List. When your friend accepts the invitation, their site name will be automatically included in your Friends List.
More Help

Back to Top

Errors

Virus Warnings

Piczo has received reports from some of our members who have installed Avast! Anti-Virus software on their computer that some Piczo pages have a virus. The software is reporting a VPS:ZULU Virus (see image below). These warnings typically appear once the ad is loaded.

Piczo Member Services has tested this issue and found that these Piczo pages and the ads displayed on them do NOT have a virus.
This article has some useful information on what might be causing the issue with the Avast! Anti-Virus software: http://forum.avast.com/index.php?topic=24059.new;topicseen#new
More Help

Back to Top

Page Editor/Tool Bar Does Not Work on all Pages

Are you unable to edit your page or access the Tool Bar?
If so, try one of the following options:
- Update to the newest version of Internet Explorer (IE 7)
- Switch to the latest version of the Mozilla Firefox browser
- If you’re using the Windows operating system, download the latest Service Pack
More Help

Back to Top

Can't Delete Items

Try to fix the problem using our Safe Mode. Here is how:
1. Login.
2. Click on My Site tab or Edit My Site.
3. Click the Safe Mode link that is near Tools.
4. Once your page is in Safe Mode, try to delete the image.
More Help

Back to Top

Finding Bad HTML

Question
Bad HTML is usually HTML code that doesn't have a closing HTML tag. Each HTML block of code should have a beginning and end. For example, and .
If you can determine what's missing, you can either fix it or delete it. And that should fix your issue.

More Help

Back to Top

Cannot Upload Pictures

Try these things!
1. Please make sure your picture format is either a .jpg, .gif, or a .bmp.
2. The file must be less than 5,000,000 bytes (5 MB).
3. Try using a different web browser. Piczo is supported on Internet Explorer, Netscape, and Firefox. Internet Explorer usually works well.
4. When loading pictures, make sure the page finishes loading before you begin doing anything else (look at the IE symbol or whatever symbol you have in the top right
5. Clear your browser cache. This article tells you how: http://www.ivytech.edu/reference/cache.html
More Help

Back to Top

Still Cannot Upload Pictures

Please try these 3 steps:
1. Install Firefox. Go to http://www.mozilla.com/firefox/ and install the latest version of Firefox. Try to load your pictures again. If that doesn't work try Step 2.
2. Install Java and test. Go to http://java.com/en/download/index.jsp and install the latest version of Java. Try to load your picture again. If that doesn't work try Step 3.
3. Try to load the same picture from a different PC (maybe a friend's). If it works on a different PC, then the problem is on your personal computer system. If it doesn't work, you may have a corrupted picture.
More Help

Back to Top

Page is Broken

You probably have bad HTML.
Try to fix the problem using our Safe Mode.
Try to remove the most recently added HTML code first.

More Help

Back to Top

Website privacy setting won't change, password

Don't panic. Do you have an Enter Page?
Check your Enter Page's Privacy Setting. If your Enter Page is set to private your entire site will not be viewable.
To check the Privacy Setting of your Enter Page, please follow there steps:
1. Login.
2. Click on My Site tab or Edit My Site.
3. Go to Organizer Tab.
4. Under Named Pages, click the Organizer link beside your Enter Page.
The website's Privacy Setting is under the hits and visitors count. Click Edit Page Privacy. Change the setting to The World, Piczo Community, or Friends.

More Help